:root{--navy:#0a0e1a;--navy-2:#131d33;--gold:#e8a800;--gold-light:#f7c948;--bg:#f4f6fb;--surface:#fff;--line:#e5e8f0;--line-2:#eef0f6;--ink:#161c2b;--ink-2:#3f485c;--ink-3:#6b7488;--in:#fff;--out:#dcf5e5;--out-ink:#123524;--ok:#1f9d63;--warn:#c8811a;--err:#c8393f;--err-bg:#fdf0f0;--z-drawer:40;--z-overlay:50;--z-toast:60;--r:12px;--ease:cubic-bezier(.22,1,.36,1)}*{box-sizing:border-box;margin:0;padding:0}body,html{height:100%}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;font-size:14px}button{cursor:pointer;border:none;background:none}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:2px solid var(--gold);outline-offset:2px;border-radius:4px}.app{display:grid;grid-template-columns:344px minmax(0,1fr) 336px;background:var(--surface)}.app,.col{height:100dvh}.col{overflow-y:auto;border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}.col-lead{border-right:none;border-left:1px solid var(--line)}.side-head{position:-webkit-sticky;position:sticky;top:0;z-index:2;background:var(--navy);color:#fff;padding:15px 16px}.brand{font-weight:800;letter-spacing:-.2px;font-size:16px;display:flex;align-items:center;gap:8px}.brand b{color:var(--gold-light)}.brand .who{margin-left:auto;font-size:11px;font-weight:600;color:#aab4c8;background:hsla(0,0%,100%,.08);padding:4px 9px;border-radius:20px}.search{margin-top:12px;position:relative}.search input{width:100%;background:hsla(0,0%,100%,.1);border:1px solid hsla(0,0%,100%,.14);color:#fff;padding:9px 12px 9px 34px;border-radius:9px;font-size:13.5px}.search input::placeholder{color:#9aa6bd}.search svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:#9aa6bd}.filters{display:flex;gap:6px;padding:10px 12px;overflow-x:auto;border-bottom:1px solid var(--line);background:var(--surface);position:-webkit-sticky;position:sticky;top:0}.chip{white-space:nowrap;font-size:12.5px;font-weight:600;color:var(--ink-2);background:var(--bg);border:1px solid var(--line);padding:5px 11px;border-radius:20px;transition:.15s var(--ease)}.chip[aria-pressed=true]{background:var(--navy);color:#fff;border-color:var(--navy)}.chip .n{opacity:.6;margin-left:4px}.conv-list{flex:1 1}.conv{display:flex;gap:11px;padding:12px 14px;border-bottom:1px solid var(--line-2);cursor:pointer;transition:background .15s var(--ease);width:100%;text-align:left}.conv:hover{background:var(--line-2)}.conv[aria-current=true]{background:#eef2fb}.avatar{width:42px;height:42px;border-radius:50%;flex:none;display:grid;place-items:center;font-weight:700;font-size:14px;color:#fff;background:linear-gradient(135deg,var(--navy-2),var(--navy))}.conv-main{min-width:0;flex:1 1}.conv-top{display:flex;align-items:baseline;gap:8px}.conv-name{font-weight:700;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{margin-left:auto;font-size:11px;color:var(--ink-3);white-space:nowrap}.conv-sub{display:flex;align-items:center;gap:6px;margin-top:3px}.conv-prev{font-size:12.5px;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1 1}.conv-prev .me{color:var(--ink-2);font-weight:600}.pill{font-size:10.5px;font-weight:700;padding:2px 7px;border-radius:20px;white-space:nowrap}.pill-prof{background:#fbf1d3;color:#7a5a00}.pill-assign{background:#e7edfb;color:#2c3e73}.unread{min-width:18px;height:18px;padding:0 5px;background:var(--gold);color:var(--navy);font-size:11px;font-weight:800;border-radius:20px;display:grid;place-items:center}.chat{display:flex;flex-direction:column;height:100dvh;min-width:0}.chat-head{display:flex;align-items:center;gap:12px;padding:11px 16px;border-bottom:1px solid var(--line);background:var(--surface)}.back{display:none;padding:6px;border-radius:8px}.chat-id{min-width:0}.chat-name{font-weight:800;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-phone{font-size:12px;color:var(--ink-3)}.chat-actions{margin-left:auto;gap:8px}.chat-actions,.win{display:flex;align-items:center}.win{font-size:12px;font-weight:700;padding:5px 11px;border-radius:20px;gap:6px}.win.open{background:#e8f6ee;color:#187a49}.win.closed{background:#fdeeee;color:#b23138}.win .dot{width:7px;height:7px;border-radius:50%;background:currentColor}.icon-btn{padding:8px;border-radius:8px;color:var(--ink-2);transition:background .15s}.icon-btn:hover{background:var(--line-2)}.status-sel{font-size:12.5px;font-weight:600;color:var(--ink-2);background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:6px 8px}.msgs{flex:1 1;overflow-y:auto;padding:20px 22px;display:flex;flex-direction:column;gap:3px;background:linear-gradient(180deg,#eef1f8,#f4f6fb)}.day{align-self:center;font-size:11px;font-weight:700;color:var(--ink-3);background:#fff;border:1px solid var(--line);padding:3px 12px;border-radius:20px;margin:12px 0 8px}.row{display:flex;margin-top:2px}.row.out{justify-content:flex-end}.bubble{max-width:min(560px,72%);padding:8px 12px;border-radius:14px;font-size:14px;line-height:1.45;box-shadow:0 1px 1px rgba(10,14,26,.05);animation:pop .22s var(--ease)}.row.in .bubble{background:var(--in);border-top-left-radius:5px}.row.out .bubble{background:var(--out);color:var(--out-ink);border-top-right-radius:5px}.bubble .meta{display:flex;align-items:center;gap:4px;justify-content:flex-end;margin-top:3px;font-size:10.5px;color:var(--ink-3)}.bubble.out .meta{color:#3d7a58}.tmpl-tag{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.4px;color:var(--warn);margin-bottom:2px}@keyframes pop{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.composer{border-top:1px solid var(--line);padding:12px 14px;background:var(--surface)}.composer-row{display:flex;gap:8px;align-items:flex-end}.composer textarea{flex:1 1;resize:none;max-height:120px;padding:11px 13px;border:1px solid var(--line);border-radius:12px;font-size:14px;background:var(--surface)}.send{padding:0 18px;height:42px;background:var(--navy);color:#fff;border-radius:12px;font-weight:700;transition:.15s var(--ease)}.send:hover:not(:disabled){background:var(--navy-2)}.send:disabled{opacity:.45;cursor:not-allowed}.closed-note{font-size:12.5px;color:var(--ink-2);background:#fbf4e6;border:1px solid #f0e3c4;border-radius:10px;padding:10px 12px;margin-bottom:10px}.tmpl-bar{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}.tmpl-btn{font-size:12px;font-weight:600;color:var(--ink-2);background:var(--bg);border:1px solid var(--line);padding:6px 10px;border-radius:8px}.tmpl-btn:hover{border-color:var(--gold);color:var(--navy)}.lead{padding:18px 18px 26px}.lead-hero{display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px;padding-bottom:16px;border-bottom:1px solid var(--line)}.lead-hero .avatar{width:60px;height:60px;font-size:20px}.lead-hero .nm{font-weight:800;font-size:16px}.lead-h4{font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--ink-3);font-weight:700;margin:18px 0 8px}.row-kv{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line-2);font-size:13.5px}.row-kv span{color:var(--ink-3)}.row-kv b{color:var(--ink);text-align:right}.assign-sel{width:100%;margin-top:6px;padding:9px 11px;border:1px solid var(--line);border-radius:10px;font-size:13.5px;font-weight:600;background:var(--surface)}.cta{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;margin-top:14px;padding:12px;background:var(--gold);color:var(--navy);border-radius:11px;font-weight:800;text-decoration:none;transition:.15s var(--ease)}.cta:hover{background:var(--gold-light)}.notes{margin-top:8px;display:flex;flex-direction:column;gap:8px}.note{background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:9px 11px;font-size:13px}.note .n-meta{font-size:10.5px;color:var(--ink-3);margin-top:4px}.note-add{display:flex;gap:6px;margin-top:4px}.note-add input{flex:1 1;padding:9px 11px;border:1px solid var(--line);border-radius:10px;font-size:13px}.note-add button{padding:0 12px;background:var(--navy);color:#fff;border-radius:10px;font-weight:700}.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100dvh;gap:12px;color:var(--ink-3);text-align:center;padding:30px}.empty svg{opacity:.35}.empty .t{font-weight:700;color:var(--ink-2)}.skeleton{padding:12px 14px;border-bottom:1px solid var(--line-2);display:flex;gap:11px}.sk-c{background:linear-gradient(90deg,#eceff5,#f5f7fb,#eceff5);background-size:200% 100%;animation:sh 1.2s infinite;border-radius:6px}@keyframes sh{to{background-position:-200% 0}}.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);z-index:var(--z-toast);background:var(--err-bg);color:var(--err);border:1px solid #f2c9cb;padding:11px 16px;border-radius:11px;font-size:13.5px;font-weight:600;box-shadow:0 8px 24px rgba(10,14,26,.14);animation:pop .22s var(--ease)}.lead-close{display:none}@media(max-width:1080px){.app{grid-template-columns:320px minmax(0,1fr)}.col-lead{position:fixed;top:0;right:0;width:340px;height:100dvh;z-index:var(--z-drawer);box-shadow:-12px 0 34px rgba(10,14,26,.16);transform:translateX(100%);transition:transform .28s var(--ease);background:var(--surface)}.app[data-lead=open] .col-lead{transform:none}.lead-close{display:grid;place-items:center;position:absolute;top:12px;right:12px;width:32px;height:32px;border-radius:8px;background:var(--bg)}}@media(max-width:680px){.app{grid-template-columns:1fr}.col{border-right:none}.app[data-view=chat] .col-list,.app[data-view=list] .chat,.app[data-view=list] .empty{display:none}.back{display:grid;place-items:center}.col-lead{width:100%}}@media(prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}.login-wrap{min-height:100dvh;display:grid;place-items:center;background:linear-gradient(135deg,var(--navy),var(--navy-2));padding:24px}.login-card{background:var(--surface);border-radius:18px;padding:36px 34px;width:100%;max-width:404px;box-shadow:0 22px 60px rgba(0,0,0,.32)}.login-card .brand{color:var(--navy);font-size:20px;font-weight:800;margin-bottom:16px}.login-card .brand b{color:var(--gold)}.login-card p{color:var(--ink-3);font-size:14px;margin-bottom:20px;line-height:1.5}.login-card label{font-size:12.5px;font-weight:700;color:var(--ink-2);display:block;margin-bottom:6px}.login-card input{width:100%;padding:12px 14px;border:1px solid var(--line);border-radius:11px;font-size:14.5px}.login-card button{width:100%;margin-top:16px;padding:13px;background:var(--navy);color:#fff;border-radius:11px;font-weight:800;font-size:15px;transition:.15s var(--ease)}.login-card button:hover:not(:disabled){background:var(--navy-2)}.login-card button:disabled{opacity:.5}.login-ok{background:#e8f6ee;color:#187a49;border:1px solid #bfe6cf;border-radius:11px;padding:15px;font-size:14px;line-height:1.5;text-align:center}